Return and Refund Policy
Return and Refund Policy
Last Updated: August 21, 2026
At buduis.shop, we want you to be satisfied with your purchase.
This policy explains the conditions applicable to withdrawals, returns, refunds, damaged products, and order cancellations.
14-Day Right of Withdrawal
Unless a statutory exception applies, consumers generally have the right to withdraw from a distance purchase within 14 days from the date the goods are received, without having to provide a reason.
Where several goods forming part of the same order are delivered separately, the withdrawal period generally begins when the final relevant item is received.
To exercise your right of withdrawal, you must clearly notify us before the applicable withdrawal period expires.
Contact:
Please include your order number and sufficient information to identify your purchase.
Returning Your Products
After notifying us that you wish to exercise your right of withdrawal, the relevant products must be returned within 14 days following your notification.
Before sending any return, please contact:
Our customer service team will provide the appropriate return instructions.
Please do not send products to an address printed on the original parcel unless our customer service team has specifically instructed you to use that address.
Condition of Returned Products
Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, size, and functioning.
Customers may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted when examining a product in a physical store.
Where reasonably possible, returned products should include:
- Original packaging
- Original tags
- Accessories supplied with the item
- Any additional components included with the order
Return Shipping Costs
For returns resulting solely from a change of mind under the statutory right of withdrawal, the direct cost of returning the goods is the responsibility of the customer where permitted by applicable law and where the customer has been informed accordingly.
If a product is:
- Incorrect
- Damaged during delivery
- Defective
- Materially different from the product ordered
- Otherwise legally non-conforming
buduis.shop will provide an appropriate solution and cover reasonable return costs where required by applicable law.
Damaged, Incorrect, or Defective Products
If you receive a damaged, incorrect, defective, or apparently non-conforming product, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Refunds
When a valid right of withdrawal is exercised, eligible amounts will be refunded in accordance with applicable consumer law.
Refunds are generally issued no later than 14 days after we are informed of your decision to withdraw.
For physical goods, we may delay reimbursement until we receive the returned goods or until you provide evidence that the goods have been sent back, where permitted by applicable law.
Refunds are normally issued using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional costs to the customer.
Free Standard Shipping
Standard delivery is free on buduis.shop.
Therefore, no standard outbound shipping charge is normally deducted from an eligible refund.
Refund Processing Time
After we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
This additional processing time is outside our direct control.
Exchanges
If you would like a different size, color, or product, contact:
Depending on availability, we may ask you to return the original product and place a new order.
Cancellation Before Shipping
If you wish to cancel your order before shipment, please contact:
If the order has not yet entered the shipping process, we will make reasonable efforts to cancel it.
Once the order has been dispatched, the normal withdrawal and return procedure may apply.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of products where an exception provided by law applies, including certain:
- Clearly personalized goods
- Goods made according to customer specifications
- Goods liable to deteriorate rapidly
- Sealed hygiene-related products after the seal has been removed
Such exceptions are applied only where legally applicable.
Statutory Consumer Rights
Nothing in this policy limits mandatory consumer rights provided under applicable French or European Union law.
Contact
buduis.shop
help@buduis.shop
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